Effective June 17th, 2026

1800businesscards is dedicated to providing high-quality custom printing products and exceptional customer service. Because all of our printed products are completely customized and manufactured specifically for each customer, our return policy differs from standard retail store policies. By purchasing from 1800businesscards.com, you confirm that you agree with our return and refund policies set forth below.

Manufacturing Defects & Quality Issues:

We stand behind the quality of our printing. If your order contains manufacturing defects, cutting errors, or differs significantly from the final approved digital proof due to a production error on our end, we will gladly reprint the defective items at no additional cost to you, or provide a refund. You must notify us within 7 days of receiving your order to report any manufacturing defects.

Customer Errors and Omissions:

Because our products are custom-made using the files and information you provide, we cannot accept returns or process refunds for errors made during the design or ordering process by the customer. This includes, but is not limited to: typographical errors, misspelled words, incorrect grammar, poor image resolution, missing fonts, incorrect bleed/margin setups, wrong product selection, or incorrect shipping addresses provided at checkout. Please review your digital proofs carefully before finalizing your print order.

Color Matching and Variations:

Due to the nature of CMYK offset and digital printing, as well as variations in computer monitor calibrations (RGB), we cannot guarantee an exact color match between what you see on your digital screen and the final physical printed product. Slight color variations are standard in the printing industry and are not considered a manufacturing defect. We do not accept returns or issue refunds based solely on these standard color shifts.

How to Initiate a Return or Reprint Claim:

If you believe your order is defective, please do not discard the printed materials, as we may require you to return a portion of the order for inspection. To initiate a claim, please contact our customer service team via email at support@1800businesscards.com within 7 days of delivery. Please be sure to include your order number, full name, a brief description of the issue, and 2-3 clear digital photographs showing the defect. Our quality assurance team will review your claim and respond promptly.

Order Cancellations:

Orders can only be canceled for a full refund if they have not yet gone to press. Because of our fast turnaround times, once you have approved your proof and the order status has changed to "In Production" or "Sent to Press," the custom manufacturing process has begun. At this stage, the order can no longer be canceled, modified, or refunded.

Refund Processing:

If a return and refund are approved by our quality assurance team, the funds will be processed and credited back to your original method of payment. Please allow 3 to 5 business days for the credit to appear on your bank or credit card statement, depending on your financial institution's specific processing times. Alternatively, we may offer store credit applied directly to your 1800businesscards account for use on future print orders.

Shipping Charges:

Original shipping charges are non-refundable unless the return is solely due to a severe manufacturing error or a lost package on the part of our shipping carriers. If you are asked to return defective merchandise to our facility, 1800businesscards will provide a return shipping label at no cost to you.